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FAQS
How Can We Assist?
WHAT ARE THE PAYMENT OPTIONS?
We offer you multiple payment methods. Whatever your online mode of payment, you can be rest assured that SAMSAC GLOBAL PRIVATE LIMITED uses trusted payment gateway partners, who use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, and UPI to make your purchase.
SAMSAC GLOBAL PRIVATE LIMITED also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
There are NO hidden charges when you make a purchase. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.
Order Processing:
Introductaion
Order processing for an e-commerce website refers to the series of steps and procedures involved in handling customer orders from the time they are received to the point they are ready for shipment. It includes several key aspects:
1.Order Receipt: This is the initial stage where the website receives the customer's order through the checkout process. This could include verifying the order details such as product selection, quantity, shipping address, and payment information.
2.Order Confirmation: After the order is received, the customer typically receives an order confirmation email or message confirming that their order has been successfully placed. This reassures the customer and provides them with details of their purchase.
3.Inventory Check: The system checks the availability of the ordered items in the inventory. If an item is out of stock or unavailable, the customer may be notified immediately, and options like pre-order
4.Payment Processing: The payment information provided by the customer is processed securely. This involves verifying the payment details and ensuring that the transaction is authorized and completed.
5.Order Fulfillment: Once the order is confirmed and payment is processed, the fulfillment process begins. This includes picking the ordered items from the inventory, packing them securely, and preparing them for shipment.
6.Shipping Label Generation: A shipping label is generated that includes the customer's shipping address, shipping method, and any tracking information that may be applicable.
7.Shipping Preparation: The packed order is then handed over to the chosen shipping carrier or courier service for delivery to the customer.
8.Order Completion: The order is marked as completed or shipped in the system, and the customer may receive a shipping confirmation email with tracking details to monitor the shipment.
9.Order Tracking and Customer Support: Throughout the process, customers may track their orders using the provided tracking number. Customer support is available to address any queries or issues related to the order until it is successfully delivered.
Effective order processing is crucial for ensuring customer satisfaction and operational efficiency in www.bestonmart.com , as it directly impacts the overall shopping experience and fulfillment of customer expectations.
WHAT IS YOUR RETURN POLICY?
1.Transparent Return Policy: At www.bestonmart.com maintains a transparent return policy clearly outlining the process for returns and exchanges. Customers can easily access this policy on the website to understand their rights and obligations.
2.Easy Return Process: www.bestonmart.com simplifies the return process by providing a user-friendly online return portal where customers can initiate returns and track the status of their returns effortlessly.
3.Free Return Shipping: To further enhance customer satisfaction, www.bestonmart.com offers free return shipping for eligible items, making it hassle-free for customers to return products they are not completely satisfied with.
Terms and condtion
1.Eligibility Criteria
We accept returns within 30 days of purchase.
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.
2.Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, personalized items, and gift cards.
3. Return Process
To initiate a return, please contact our customer support team at www.bestonmart.com .
Provide your order number and details of the item(s) you wish to return.
Our team will provide you with instructions on how to return the item(s).
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
We recommend using a trackable shipping service or purchasing shipping insurance for high-value products.
REFUND POLICY
5.Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6.Refund Criteria
Refunds are issued for the cost of the returned item(s) minus any applicable restocking fees.
Original shipping charges are non-refundable unless the return is due to our error
7.Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company.
It may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us
8.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us promptly.
9.Contact Us
For further assistance regarding returns and refunds, please contact our customer support team at [Customer Support Email] or 8035001951
10.Policy Changes
We reserve the right to update or modify this return and refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
